Shipping & Delivery
Shipping Policy
At Glam By Thelly, we are committed to providing you with a seamless and enjoyable shopping experience. Please read our shipping and delivery policies carefully to understand how we handle your orders.
Shipping Times:
- All orders are processed and shipped within 5-7 business days.
- Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Costs:
- We offer free shipping on all orders over $250.
- For orders under $250, standard shipping rates apply and will be calculated at checkout.
Shipping Destinations:
- We currently ship to addresses within the USA and neighboring countries.
Delivery Information
Our goal is to ensure that your purchase arrives safely and promptly. We partner with reliable shipping carriers to deliver your orders.
Delivery Timeframe:
- After processing and shipping, delivery typically takes an additional 3-5 business days depending on your location.
- Please note that delivery times may vary due to unforeseen circumstances such as weather conditions or carrier delays.
Tracking Your Order:
You can track your order using the tracking number provided in your shipping confirmation email. If you have any questions about your shipment, please contact our customer service team.
Return Policy
We want you to be completely satisfied with your purchase from Glam By Thelly. If you are not happy with your order, we offer a straightforward return process.
Return Conditions:
- Returns are accepted within 7 days of the purchase date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Return Process:
- To initiate a return, please contact our customer service team at abong.thelma@yahoo.com with your order number and reason for the return.
- Once your return is approved, you will receive instructions on how to send your item back to us.
Store Credit:
- After we receive and inspect your returned item, we will issue a store credit equivalent to the purchase price of the returned item.
- This store credit can be used to shop for another hair product on our website.
Non-Returnable Items:
- Please note that custom wigs and final sale items cannot be returned.
Service Booking Policy
All deposits go toward your service total
- Non-refundable $20 deposits are required for every appointment you book.
- Deposits can only be transferred if you reschedule within 24 hours of your appointment.
- Remaining payments can be paid with cash, cashapp or zelle. NO OTHER PAYMENTS ACCEPTED !
Late Fee
- There is a 5 minute grace period for each appointment. After 5 minutes a $10 late fee will be applied. After 10 minutes your appointment will be cancelled and your deposit will be forfeited.
Cancellation/Reschedule
- If you need to reschedule or cancel your appointment you must do so within 24 hours of your appointment.
- You can only reschedule your appointment once before your deposit is forfeited.
Extra Guest !
- Absolutely no extra guests are allowed at your appointment unless they are being serviced as well that same day.
- Bringing extra guests will result in an additional $15 a person due to the inconvenience or you may reschedule your appointment with a new deposit.
Contact Us
If you have any questions or need further assistance with your order, please don’t hesitate to contact our customer service team at:
Email: abong.thelma@yahoo.com
Phone: +1 (405) 490-0399
Address: Oklahoma City, United States
Thank you for shopping with Glam By Thelly. We appreciate your business and look forward to serving you again! and specific policies.